Bin collection

Collection days

General waste bins are serviced weekly and recycling bins are serviced fortnightly in all parts of the region.

Due to peak demand, during school holidays Rainbow Beach residents receive:

  • Waste services every Monday and Friday.
  • Recycling services every Monday.

Bins are serviced as normal on public holidays including Christmas Day, Boxing Day, New Year's Day, Good Friday and Easter Monday.

Council has developed a free app called Gympie Council Recycling Guide. You can use it to find your bin service days, set a reminder for putting your bins out, check what you can put in your waste and recycling bins, how to dispose of other waste, and find information about council’s waste management facilities. The app can be used on smartphones and other smart devices.

Download the app today from the Apple App Store (for iOS/apple devices) or Google Play (for android devices).

Alternatively, please contact us to determine your day of service. 

Your responsibilities

To ensure your bin is collected, please check the correct day of service and ensure:

  • the bin is in kerb position by 6.00am on the collection day, handle towards the house, with the lid closed
  • the bin does not block pedestrian pathways or vehicle access
  • the refuse and recycling are not cross-contaminated
  • you have bagged all loose rubbish, for example dust, kitchen scraps and grass clippings
  • you have not bagged the recycling
  • the bin is not overloaded (maximum weight is 70 kilograms).

Bin placement

After your service

Bins must be removed from kerb position as soon as practical after collection. Bins left out are a safety hazard.  If you have a concern about bins causing a safety hazard, lodge an online customer request or contact us.

Missed collection

If your bin hasn't been collected by 6pm on your collection day, contact us and we will arrange to have your bin collected as soon as possible.

In-home collection

In some circumstances, (for example to support people with disabilities) we are able to provide an in-home collection service. Contact us for more information.

What can I put in my waste bin?

Any general household waste, other than items specified below.

What can't I put in my waste bin?

  • Any liquid waste
  • Medical waste, needles and syringes
  • Household and industrial chemicals
  • Motor oil
  • Gas cylinders
  • Heavy items, such as car parts and tree stumps
  • Heavy construction & demolition waste, such as concrete, bricks and timber off-cuts

Needles and syringes need to be placed into a rigid plastic container with a tight fitting lid (e.g. sharps container) and can be disposed of at the Gympie Hospital.

If liquid chemicals (household) can’t be used up within the household, they can be surrendered to council during a chemical collection day. Please phone contact us for further details.

Small quantities of motor oil can be taken to a waste management facility and emptied into the waste oil shed.  Allow the container to drain, then dispose of empty containers as general waste. Empty metal containers can be placed onto the metal stockpile for recycling.

Small LPG gas cylinders and fire extinguishers can be taken to a waste management facility for recycling. Council does not accept large (household sized) LPG cylinders and industrial gases, such as oxygen and acetylene. These should be returned to or collected by the company that owns the bottle.

Garbage collection trucks cannot lift bins if they are too heavy. Heavy items can be taken to a waste management facility for disposal.

What wasn't my bin emptied?

There can be a variety of reasons why bins are not emptied. These include:

  • A bin service is not connected at the property
  • Additional bins are being presented for servicing 
  • The bin is not a Cleanaway bin or is a foreign bins (i.e. private purchase or from a different local government area) – this can be an indication that there is not a service connected to the property

If you are unsure whether a bin service or multiple bin services are connected to your property this information can be obtained by contacting Council

  • The bin may have been presented for servicing on the wrong day or recycle week.

Find your bin service day and recycling week on Council’s WasteWise app or contact Council

  • The bin may have been missed because it was presented after the truck had already passed (bins should be presented before 6 am on servicing day or the night before).

Contact Council or Cleanaway (on phone 07 5482 6226) as soon as you notice that the service was missed. If the truck is still in the area it may be able to come back and pick up the bin. If the truck is no longer in the area the missed bin will need to wait until the next time the truck is in the area. 
For Gympie, trucks are in town business days. For rural areas, towns in the former Kilkivan Shire, Gunalda and Mary Valley towns the truck is only in town once per week on the service day. For Cooloola Coast towns, the truck is in town twice per week.

  • There may have been long items protruding from the bin (lids should be able to close – long rigid items can fling out of the hopper when loaded and the truck or other passing vehicles).
  • The bin was too heavy to lift (truck lifting devices have an in-built safety cut-off at 70kg)
  • The bin was emptied but waste compacted into the bottom of the bin was stuck (this can be avoided if you put heavier or more dense waste on the bottom of the bin, and lighter less dense waste on top, and not push down or compact the waste into the bin)
  • The bin is in an unsafe servicing location or facing the wrong way
  • The recycling bin was contaminated with general waste, liquid waste or hazardous waste
  • The waste bin contained liquid waste or hazardous waste

The driver will usually leave a sticker on top of the bin indicating what the problem was.  Resolve the problem and contact Council or Cleanaway (on phone 07 5482 6226) as soon as possible. If the truck is still in the area it may be able to come back and pick up the bin. If the truck is no longer in the area the missed bin will need to wait until the next time the truck is in the area.

Long rigid items and heavy waste (e.g. builders waste, earthen material and solidified liquids) can be taken to a waste management facility for disposal.

  • There may have been a route change or driver change, and your bins may have been accidentally missed.

Contact Council or Cleanaway (on phone 07 5482 6226) as soon as you notice that the service was missed. Leave your bin on the kerb for collection.

Why was sticker left on my bin?

Cleanaway drivers will leave a sticker on the bin if the notice there is a problem with the waste or the service.  This could be any of the following -

  • A bin service is not connected at the property
  •  Additional bins are being presented for servicing 
  • The bin is not a Cleanaway bin or is a foreign bins (i.e. private purchase or from a different local government area) – this can be an indication that there is not a service connected to the property

If you are unsure whether a bin service or multiple bin services are connected to your property this information can be obtained by contacting Council

  • There may have been long items protruding from the bin (lids should be able to close – long rigid items can fling out of the hopper when loaded and the truck or other passing vehicles).
  • The bin was too heavy to lift (truck lifting devices have an in-built safety cut-off at 70kg)
  • The bin was emptied but waste compacted into the bottom of the bin was stuck (this can be avoided if you put heavier or more dense waste on the bottom of the bin, and lighter less dense waste on top, and not push down or compact the waste into the bin)
  • The bin is in an unsafe servicing location or facing the wrong way
  • The recycling bin was contaminated with general waste, liquid waste or hazardous waste
  • The waste bin contained liquid waste or hazardous waste

Resolve the problem and contact Council or Cleanaway (on phone 07 5482 6226) as soon as possible. If the truck is still in the area it may be able to come back and pick up the bin. If the truck is no longer in the area the missed bin will need to wait until the next time the truck is in the area.

Long rigid items and heavy waste (e.g. builders waste, earthen material and solidified liquids) can be taken to a waste management facility for disposal.

Why did the truck driver look into my bin?

Waste and recycling collection vehicles contain cameras which allow drivers to see the waste and recyclables in the bins and scan the waste and recyclables for hazardous items or contaminants before the bin is emptied into the truck.

If the driver sees anything on the camera that looks like it could be hazardous or a contaminant, the driver will place the bin down and personally check the bin.  

If the driver confirms that there is hazardous waste or a contaminant they will put a sticker on the bin to let you know what the problem was for you.  If the driver confirms that there is no hazardous waste or contaminants, they will proceed to empty the bin.

The driver will not remove documents containing personal information from your bins when they are checking for hazardous waste and contaminants.  If you are concerned about identity theft and the security of personal information in your recycling bin, Council recommends that you redact or otherwise make illegible personal information or dispose of sensitive documents in your general household waste.

 

 

Related information

Bin collection services for commercial premises