Contact us

Council offices are open to the public Monday to Friday from 8.30am to 4.30pm (public holidays excluded).

Contact us by phone on 1300 307 800 and we will endeavour to resolve your enquiry immediately. However for more complex enquiries you will receive a reference number that will track your request.

For emergencies, council’s general customer service number will divert to an after-hours service provider. There is no need to dial a different number. This is only for emergencies relating to council activities and services.

To make a payment or general enquiry, visit the Customer Service Centre at Town Hall, 2 Caledonian Hill, Gympie or the Kilkivan Branch Office at 26 Bligh Street.

Our Planning and Development department is located at 29 Channon Street, Gympie.


How to contact us

  • Phone: 1300 307 800 (including after-hours emergencies), or +61 7 5213 1001 if calling from overseas
  • Email:
  • Street address: 2 Caledonian Hill, Gympie
  • Postal address: PO Box 155, Gympie, QLD 4570
  • Fax: (07) 5481 0801

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Customer Service Charter

Our Customer Service Charter explains how staff at Gympie Regional Council will respond to you. Our purpose is to actively serve our community and
plan for the future of the region.

Staff are committed to this purpose and guided by Council’s corporate values to be: accountable, consistent, appreciative, communicative and respectful.

Click here to view the Customer Service Charter.