Customer Service Standard

A safe and reliable water and sewerage service is an important part of our job. We have standards for these services which we need to meet. Below are some of the standards we cover in the document below:

  • Water Quality
  • Water service reliability
  • Water pressure and flow
  • Unplanned water and sewerage interruptions
  • Water restrictions
  • Billing
  • Complaint management

Customer service standard for water supply and sewerage services

In this section