The plan aligns with council's Corporate Plan 2017-2022 and vision to be the natural choice to live, work and play by being a sustainable regional water business.
The plan was developed by the Water Business Unit's senior management team using gaps identified from business process mapping in 2017, areas identified for improvement in a 2016 review, and strategically important initiatives highlighted within each of these areas:
Customer and Commercial Services
Operations and Maintenance
The Water Business Unit Senior Management Team has also developed a Journey to 2020 supporting document which provides further information including a status report on the projects.