Neighbourhood Concerns & Disputes

Most issues with your neighbours are best resolved by talking directly to your neighbour as they may not be aware that their actions or property is disturbing you.

If the issue is a civil matter, council is unable to get involved, however please refer to the Queensland Government website for information on these matters.

Queensland Government - Neighbourhood disputes 

Below is a list of the most popular issues regarding neighbourhood disputes and how to go about resolving them.

  • Council can only remove unregistered vehicles from council land.

    If you would like to report an unregistered abandoned vehicle on council land, please contact us on 1300 307 800.

    If the abandoned vehicle is on a main road please contact Department of Transport and Main Roads on 13 74 68.

    Please refer to the Queensland Government website for more information including vehicle registration status.

     

  • Barking Dogs:

    If you are experiencing issues with a barking dog in your neighbourhood, there are steps that you can take before contacting council.

    Step 1 - Consider contacting your neighbour to discuss your concerns.

    Step 2 - Consider contacting the Wide Bay Dispute Resolution Service to facilitate a discussion.

    Step 3 - Lodge a formal complaint with council including evidence of barking. 

    For more information, including what is required to lodge a formal complaint, download Resolving Barking Dog Issues in your Neighbourhood.

     

    Wandering or other nuisance animals:

    You can report these animals on 1300 307 800 or lodge an online customer request for council to investigate.

     

  • The Neighbourhood Disputes (Dividing Fences and Trees) Act 2011, defines the law relating to constructing and repairing fences that divide adjoining land.

    Council is unable to assist with any boundary fence disputes:

    See neighbourhood dispute resolution for more information and effective ways to mediate a dispute.

    Also refer to:

    Dividing fence disputes | Queensland Civil and Administrative Tribunal (qcat.qld.gov.au)

  • If your neighbour is creating a dust issue that is affecting your health please call us on 1300 307 800 or lodge an online customer request.

    When we investigate complaints about dust, we consider the:

    • amount of dust being emitted
    • duration and rate of emission
    • characteristics and qualities of the dust
    • sensitivity of the environment into which the dust is being emitted and the potential impacts
    • view of other neighbours or complainants.

    How can I reduce dust?

    • Consider weather conditions before starting work.

    • Retain vegetation - even low or small amounts of vegetation can significantly lower wind speed and reduce the amount of dust leaving a site.
    • Use any onsite waste as a dust barrier.
    • Erect a dust fence.
    • Water topsoil.
    • Use products such as hydromulch for large areas.
  • If you would like to report illegal camping, please call us on 1300 307 800 or lodge an online customer request.

  • We investigate complaints about light that is emitted from luminous advertising signs and private property such as flood lights or sensor lights.

    If you would like us to investigate a light issue, please call us on 1300 307 800 or lodge an online customer request.

    How can I reduce light nuisance?

    • Consider the location of light installation.
    • Investigate appropriate barriers or lamps.
    • Use low voltage bulbs.
    • Install a timer for outdoor lighting requirements.
  • For all odour complaints, please call us on 1300 307 800.

    When we investigate complaints about odours, we consider the:

    • amount of odour being emitted
    • duration and rate of emission and the odour's characteristics and qualities
    • sensitivity of the environment into which the odour is being emitted and the potential impact
    • the view of other neighbours or complainants.

    How can I reduce odours?

    • Keep your property tidy and don't allow vegetation or rubbish to accumulate.
    • Consider weather conditions before starting work that will create odour, for example when using fertiliser.
    • Enclose or cover compost bins and piles of vegetation.
  • If you have an issue with a neighbours tree or shrub causing a nuisance or property damage, this is a civil matter and council is unable to assist. 

    Please refer to the Queensland Goverment website for further information or Queensland Civil and Administrative Tribunal.

    Overgrown properties:

    Refer to information here if you would like to report an overgrown property.

     

  • To make a complaint about smoke or fumes, please contact us on 1300 307 800.

    When investigating complaints about smoke and fumes, we will consider:

    • the amount of smoke or fumes being emitted
    • how long the smoke or fumes are emitted for, and the characteristics and qualities
    • the sensitivity of, and impact on the environment
    • the view of other neighbours or complainants.


    How can I reduce smoke?

    • Choose firewood carefully - wet or green timber produces more smoke than dry, aged timber. Do not burn manufactured timber products (eg. chipboard) or treated/painted timber.

    • Stack wood under cover in a dry ventilated area - wood should be air-dried for at least eight months before it is ready to burn.
    • Burn the fire brightly – a brightly burning fire with air controls open produces less smoke.
    • Keep air controls open at night - do not shut the air controls overnight as this causes more smoke.
    • Clean and maintain your chimney at the beginning and end of winter each year.

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