Overdue Rates and Recovery

Overdue Rates

Council will not undertake recovery action where a property owner maintains a payment arrangement that has been approved by Council; however, interest will continue to accrue in accordance with Council's Revenue Statement(PDF, 8MB). 

Council Payment Arrangement Options

Council offers two types of payment arrangements:

  • Short Term – To be paid in full by the end of each rating period (30th June or 31st December) – Interest free only if no arrears and an agreed payment arrangement is entered before the original due date;
  • Long Term – Calculated for a two-year period (Including an estimate of all rates and charges and interest that will become due and payable within the arrangements

I am unable to pay my rate by the due date

Council can accept a payment arrangement for unpaid rates that have not proceeded to a debt recovery agent. Prior to entering into a payment commitment you should be aware that:

  1. Full payment of the current levy should be cleared before the end of that rating period.
  2. Arrears including past levies, interest and charges are to be cleared within two years (including future levies)
  3. Interest of 12.12% will continue to accrue.
  4. Payment of rates as per back of rate notice: B-Pay, Direct Debit, Australia Post, Councils online Services or payment at one of Council's Customer Service Centres.

Council encourages any ratepayer who is experiencing financial difficulties and is unable to make payment in full by the due date to contact Council and enter into a payment arrangement.

Can I pre-pay my rate leading up to a rate levy?

Yes, all payment options are listed on the back of each rate notice issued and will be listed as a brought forward credit on your next notice.

To use Council's direct debit facilities you can download a Direct Debit Authority form(PDF, 761KB) or visit one of Council's Customer Service Centres.

I have received a letter from a debt recovery agent regarding my outstanding rates. Why have I been sent this letter?

You may have been sent a letter from Council's Debt Recovery Agency. This letter relates to one of the following:

  • Your outstanding rates, where a payment arrangement has not been entered into in writing;
  • Full payment of rates has not been received before the due dates.

Who is Recoveries & Reconstruction (Aust) Pty Ltd?

Recoveries & Reconstruction (Aust) Pty Ltd is a collection agency who acts on Council's behalf in assisting recovery with current rate arrears. Their contact details:

Recoveries & Reconstruction (Aust) Pty Ltd
Phone: 1300 556 863

Email: accounts@r-r.com.au

Post: PO Box 101
Southport Qld 4215

Can I still pay my rates in full if I have received this letter?

Yes, you can still pay your rates in full. Please contact Council via telephone or email to obtain the outstanding amount and you must make payment the same day. Payment methods will be listed on your recent rates notice.

If you are unable to make payment the same day or in full please contact the recovery agent who sent you the letter to organise a payment arrangement.

*Please note that Council staff are able to accept full payment of your outstanding rates and charges but are unable to discuss or make new payment arrangements.

The amount provided by Council is different to the amount on the letter from the Collection Agent.

The amount provided by Council is the most recent amount outstanding including daily interest and legal charges (If applicable). 

Back to top