Gympie Regional Council and COVID-19

Gympie Regional Council is monitoring developments relating to Novel coronavirus (COVID-19) daily and assessing any potential impact on council services and events.

No core services at this stage have been impacted and we aim to maintain our current level of service to residents and businesses during this period. Should this change, we will notify residents immediately

We take advice on all public health matters from the state and federal health departments.


Essential Health Information

Council is committed to supporting  Queensland Health as the lead agency responsible for responding to novel coronavirus COVID-19. Anyone with health concerns can call 13 HEALTH (13 43 25 84).


Gympie Region Support Services

For an up-to-date list of support services available in the Gympie Region and information on how to access these services during COVID-19, please download this Community Support Contact List.  Please Note: the information on this list will be updated regularly as service information changes, so it is important that you check this page for the most recent list.


Mental Health and Wellbeing

Phone Support

Qld Community Recovery Hotline 1800 173 349 is being operated by the Qld government to support residents who are in self-isolation or quarantine that may not be able to organise the delivery of essential food and medications. People needing emotional and social telephone support can also call the hotline.

If you or someone you care about is distressed about COVID-19, in crisis, suicidal or needs someone to talk to, call:

  • 1300 MH CALL - 1300 642 255 (24/7 Queensland Health)
  • Lifeline: 13 11 14 (24/7)
  • Mindspot (COVID-19 support and guidance on accessing resources and services): 1800 614 434
  • Beyond Blue (COVID-19 mental wellbeing support service): 1800 512 348
  • Headspace Gympie: 5482 1075 (for young people aged 12-25) or 1800 650 890
  • Kids Helpline: 1800 551 800 (24/7)
  • 1800 RESPECT (National Sexual Assault, Domestic Family Violence Counselling Service): 1800 737 732
  • DVConnect: 1800 811 811
  • Qld Homelessness Hotline (24/7) 1800 474 753
  • Parentline: 1300 301 300
  • Mensline: 1300 789 978 (24/7)
  • Redcross Telecross: 1300 885 698
  • Rental Tenancy Authority: 1300 744 263


On-line Resources

Lifeline provides crisis support and suicide prevention for all Australians.

Headspace is the national youth mental health foundation (for 12-25 year olds).

Beyond Blue Coronavirus Online Forum has a thread dedicated to coping during the Coronavirus outbreak with people sharing stories and experiences.

Australian Government Department Head to Health is a digital platform to improve your own mental health, or support somebody else with mental health issues.

Australian Red Cross provides information about support and managing isolation during COVID-19

RSPCA – COVID-19 My Pets and Me

Children’s Health Queensland Hospital and Health Service – COVID-19 and your child


Staying Connected

During this time, learning to stay connected in different ways will be vital to our well-being.

Here are some tips on how to stay connected:

  1. Contact your friends, colleagues and relatives regularly on the phone or other digital means – check in and see how they are doing!
  2. While keeping a safe social distance, check on your neighbours and assist those who may be isolated or finding it difficult to cope.
  3. Leave a contact card in your neighbour’s mailbox with your phone number and how you can help.
  4. Share positive and good news stories.


Support for Community Organisations

Information for anyone involved in volunteer-based organisations

For information about how your volunteer based organisation can plan and operate in light of COVID-19, visit Volunteering Queensland for a range of resources including business continuity plans and measures to protect volunteers and the people you serve.


Guidance for not-for-profit community groups (Office of Fair Trading)

The Office of Fair Trading (OFT) understands that businesses, licensees and not-for-profits may need special consideration during the novel coronavirus outbreak.

If your incorporated community organisation is having difficulty meeting an OFT lodgement due date (e.g. annual return after an AGM) because of an impact from COVID-19, contact the OFT to request special consideration.   

For general information for consumers and businesses affected by COVID-19 click here.


Help for registered charities (Australian Charities and Not-for-Profits Commission)

The ACNC recognises that a charity’s usual operations may be disrupted by the outbreak of COVID-19, as well as measures being established to try and control its spread. To request an extension on ACNC requirements or seek guidance, visit or email


Guidance for Human Services organisations

For funded community organisations that deliver community services in our region (e.g. social housing, counselling, youth services), the Community Services Industry Alliance provides guidance on how to plan and implement business continuity measures in the community services sector

Queensland Council of Social Service (QCOSS) – the peak body for the social services sector is also providing template workforce guidelines and other resources.


Council Volunteers

Due to the suspension of programs, events and outreach services across our Council network, all Council volunteer programs (e.g. at the Gallery, Libraries and Visitor Information Centres) will be suspended from next Monday 23 March 2020 until further notice.