Our sewerage system is a vast network of infrastructure beneath the ground, transporting natural waste from your home or business to the treatment plants.

Materials and liquids, other than natural waste, such as petrol, oils, greases, paint etc. must not be put into the sewerage system. These substances can have a serious effect on the treatment plants and result in environmental damage.


You are responsible for maintaining the house drainpipes that connect your building to the sewer mains.

We are responsible for maintaining the sewerage system infrastructure that runs through public and private properties. Interference with the sewerage system is a breach of State Legislation and imposes high costs on ratepayers.

Blockages and overflows

A qualified plumber should look at any blockages or internal system failures within your building and its connection to the sewer mains.

Contact us immediately to report blockages of sewer mains and sewage overflows.  These issues may pose a health risk and require prompt attention.  You can assist by maintaining easy access to the manholes on your property.

Stormwater entering sewers

Stormwater usually flows in a network of pipes, completely separate to the sewerage system. Some residents have channelled their stormwater to the sewers by illegally connecting downpipes, or building up their land so stormwater flows into the grated sewer traps alongside their home.  During a downpour, this excess water can cause the sewer pipes to overflow.  For health and safety, avoid any overflows. Contact us if the overflow does not subside with the rain to report a suspected blockage.


Related information

Building over or near relevant infrastructure

>Customer service standard for water supply & sewerage services

Sewerage Service Area and Infrastructure Extent - Gympie

Sewerage Service Area and Infrastructure Extent - Small Towns

>Sewer main to house connection blockages

Trade waste

Water and sewer connections